Insuredsuite

It can also function as an ACD for incoming calls, or calls from agents making dials outgoing from the PBX.

Capable of handling incoming, outgoing and combined calls.

Allows you to have agents connected from remote locations.

The agent screen is available in sixteen (16) different languages, with options to do your own translations as well.

Web-based

Predictive Dialer

Multiple Campaign

Call Monitoring

Queue Prioritization

Allows agent to call customers in succession from a database through a web-based screen.
Displays a script for the agent read fields such as name, address, etc.,
Capacity to establish a complete campaign. to automatically dial and send live calls to available agents
Predictively dials in a campaign with an adaptive dialing algorithm
Dials in a single campaign through multiple PBXs dialer, or multiple campaigns in a single dialer
Transfer calls with customer data to a closer/verifier
Opens a personalized web page with call user data, by campaign, by group or by list
Automatically marks campaigns to start with a simple IVR and then direct to Agent
Transmits dialing to customers with a prerecorded message
Parks customer with personalized music per campaign

Sends a missed call to a voicemail, queue, or extension per campaign if no agent is available
Configures the Outgoing Caller ID by Campaign or by List
Capable to take incoming calls by gathering CallerID
Functions as an ACD for incoming and border / close check calls
Allows agent to take incoming and outgoing calls in one session (combined)
Starts and stops recording an agent calls in any time
Records automatically all calls
Calls manually or automatically two other numbers of customers for the same potential client
Dials automatically alternate numbers unlimited per customer until you get a response
Schedules a callback to a customer with a specific agent.
Dials manually with preview drivers before dialing

Agents can log in from anywhere with just a phone, web browser, and Internet connection
Faster and hang up and assign disposition call at the touch of a key ( hotkeys)
Signs up time by campaign agent
Add provisions calls per campaign
Uses SQL databases customized dialing campaigns
Recycling specifications call by state, at a specified interval without resetting a list.
Dialing with custom time zone restrictions, including by state and day of the week
Dialing with answering machine detection, also playing a message for AM calls
Multiple campaigns and contact lists possible
Drop timer option with safety message for FTC compliance
A variable percentage of drop calls when dialing predictively for FTC compliance

System-wide and campaign DNC lists that can be optionally activated by campaign
All calls are logged and call statuses they have recorded as well as agent time breaks.
Load balancing of calls across multiple servers Asterisk inbound or outbound possible
Balance logon phone the agent and failover multiple PBX servers
Several reports in real-time and available summary
Screens display campaigns in real-time
Conferences third (with DTMF macros and preset numbers)
Call Transfer blind
Conferences third-party delivery agent
Music personalized waiting and agent alert sound for incoming calls
Time estimated waiting place online, queues overflow and various other functions input only.
Skill-based classification and call routing by incoming group (queues) and campaign
Queue prioritization by campaign and incoming group.
Queue Single Agent Call
Ability to set user levels and permissions for certain functions and campaigns

Ability for managers to listen to agent conversations.
Ability for managers to initiate conversations with agents and clients.
Ability for managers to change selected queues for an agent.
Ability for agents to select a Pause Code when they are not active.
Ability for agents to control volume levels and mute.
Ability for agents to view the states of other agents in the system.
Ability for agents to view the details of queued calls that the agent has selected to receive.
Ability for agents to select and click to receive queue calls from their agent's screen Agent
Shift application by day and time, defined by user group

i-function web-based agent Mult API that allows the Control of agent sessions, including click-to-mark off the agent screen
Lead import API Web.
Utilities Data Export Web-based
Administration DID phone and provider backbone of the operator through the web interface
Handling incoming mail through the web screen agent
Application Web Agent is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese, and Japanese.
The administration web pages are available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.